Crash Champions - Richardson

I had to repair my car here after a rear end collision and had a great experience. Nicole in the front provided THE BEST customer service - she was patient, helpful and kind. She even came out one time and brought the paperwork out to me so that I didn't have to get my baby out of the car in the pouring rain.

I received text updates about my car regularly and my car was ready a couple of days earlier than expected. I would definitely get my car repaired here again.

I worked with Matt and the whole team over at Service King this summer. They were absolutely amazing to work with. They were realistic about their time frame with supply chain delays and promised to send me twice weekly updates which they did without fail. When I was unable to then pick up my vehicle right away due to travel issues, the customer service team was kind and allowed me to keep it there until I was able to make it to town to pick it up. I would highly recommend this company to anyone who needs work done. The job was completed to my satisfaction and you can’t beat the customer service.

Someone hit my car in the parking lot at work in July and Service King in Decatur came highly recommended from my cousin a corrective paint consultant for 23 yrs. I went to the Decatur location and was greeted with exceptional customer service (later returning with milkshakes for my act of kindness to all present)and referred to contact the Tucker location due to have Progressive insurance and the agreement the Tucker has with them. I contacted Tucker and was greeted with exceptional customer service by the female that answered the phone, once I arrived she was the same way in person. The lobby was full and she was short staffed but took time with all and explained to be in detail the process and contacted Enterprise for our pickup. My car was estimated to be there until August 8, but updated every two days via text and by Rachel weekly or sooner if any updates.
I was contacted and told my car would be ready Tuesday, July 5, only for someone to call back and say " it ready Saturday, July 1". I convey I was in Athens due to work based off the previous date given and will not be complete with work assignment until Tuesday. They apologize and assured me it will be ok to come Tuesday and return rental that day. The customer was amazing and my car was fixed in a satisfactory manner even with delay in parts.

I would rate my service at service king 6 stars if I could. I started off really upset when my car was hit at a parking lot and they sped off without leaving a note and unfortunately the cameras couldn't even read the license plate. Despite all that, after having service king fix my car, I left happier than even before the hit-and-run.

Mike did a great job fixing my car, he got it done ahead of schede, and made sure that it was washed and had the tires pumped up before I got it back. I would highly recommend their service.